Organizations can better connect customer experiences using Google Cloud and Genesys.

 

Organizations can better connect customer experiences using Google Cloud and Genesys

Companies are expanding their collaboration in order to provide integrated platform services that cater to the demands of advancing consumer habits and remote 

workforces

Genesys®, a global leader in customer experience orchestrati and Google Cloud today expanded their strategic partnership to assist enterprises in connecting customer support and experiences in an increasingly fragmented, digital world

Consumers have the power to influence the course of an organization's future and the relevance of an industry in an instant, stated Tony Bates, CEO and Chairman of Genesys

 To succeed in this new

 customer-driven world, businesses must provide the tailored experiences that customers want 

Collaborating with such a pioneer in consumer information; collaborating with such a pioneer will be a game-changer for consumers and workers all around the world

To help enterprises adapt to evolving consumer demands, Genesys will introduce its Genesys Multicloud CXTMsolution to Google Cloud, allowing enterprises to install a private edition of its customer experience platform on Google Cloud's trusted

 secure, and scalable infrastructure. Organizations will have an open multi-cloud path to embrace the next level of their customer experience (CX) evolution on Google Cloud infrastructure with Genesys Multicloud CX private edition

The two businesses will work on next

generation uses of artificial intelligence (AI), machine learning, and data analytics to develop new solutions that will enable enterprises to provide even better

 more intuitive, and responsive experiences, building on a multi-year collaboration

 The companies will develop new solutions in areas such as customer journeys

 and unique conversational channels that leverage Google Search, Maps, and other services by combining Genesys experience orchestration capabilities with Google Cloud AI, machine learning, and data analytics capabilities

Industry heavyweights like Electrolux and Woolworths, as well as federal, state, and local government organisations

 are all using Genesys and Google Cloud to improve their businesses. Woolworths

 Australia's largest food store, used the Genesys platform in conjunction with Google Cloud Dialogflow to create Olive

  Customers may now easily stateThe oranges are missing from my purchase

 thanks to a smart search function built by Woolworths and based on Genesys open APIs. Olive then double-checks everything, issues the refund, and gives the consumer an SMS confirmation